Frequently Asked Questions

Get answers to common questions about Platinum, Cut, Straightener Service.

Our triple-process includes K18 bond repair to strengthen hair, but suitability depends on current damage. Consultation and strand tests determine if we can safely achieve platinum without further compromising hair integrity.

Appointments typically range three to six hours depending on starting color, hair density, and processing time. Consultations set accurate timing and may add time for K18 treatment, custom cut, and thermal straightening.

The relaxer-free straightener smooths with heat rather than chemical relaxers, so texture may temporarily appear straighter. K18 helps repair bonds, and natural curl can return with proper aftercare and hydration.

Yes — a consultation is required to assess hair history, porosity, and feasibility for a pixie platinum. We review expectations, pricing, timing, and perform any necessary strand or scalp tests before booking.

Use sulfate-free shampoo, deep-condition weekly, and follow the K18 home protocol to maintain bond repair. Minimize high heat, use heat protectant, and schedule regular trims to preserve pixie shape and health.

A patch and strand test are recommended for all color services. Tests identify allergic reactions and predict lift results; we advise testing 48–72 hours before your appointment when possible to ensure safety and color accuracy.