Frequently Asked Questions

Get answers to common questions about Platinum Toner, Bond Builder & Shape Up.

We recommend scheduling this service every 4–8 weeks depending on regrowth and tone. Bond builder helps protect hair between lightening sessions. Your stylist will assess brassiness, porosity, and maintenance to suggest the ideal frequency for lasting platinum results.

When performed professionally with the included bond builder, the service minimizes additional damage. Toner refreshes color without further lightening; bond-building treatment rebuilds disulfide bonds, improving strength. We always customize formulas and timing to protect hair health.

Expect about 45–75 minutes depending on hair density and required color correction. Time includes consultation, tonal application, bond builder processing, and a precise pixie shape-up with styling. We'll give a better estimate during booking based on hair condition.

Avoid heavy chlorine or seawater and postpone shampooing for 48–72 hours when possible to allow toner to set. Use sulfate-free, purple or toning products recommended by your stylist to preserve shade and maintain the bond-builder benefits between appointments.

Yes — reference photos are extremely helpful. Bring images showing desired platinum tone and pixie shape to ensure alignment on expectations. Photos plus a stylist consultation help determine necessary toning strength, bond treatment, and precise shaping for a consistent, flattering result.

We recommend a patch test for first-time clients or those with sensitive skin, typically 48 hours prior. The bond builder doesn't replace allergy checks; toner formulas contain active ingredients that can cause reactions, so safety testing ensures a worry-free service.